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ITOC Engineer (Shifts)

Ref: 06883 | Permanent | City | £30000 - £35000 per Annum

Our client, an established global IT service provider, is seeking an IT Support Engineer (Shifts) to join its team on a permanent basis.

This role is offered on a shift basis - 4 days on, 4 off, 4 nights on, 4 off.

Please note that CCNA or CCNP certification is essential for this role.

The IT Support Engineer (Shifts) will be responsible for carrying out a variety of technical tasks, acting as a conduit between customers, product planning divisions, and the IT Operation Centre.

Responsibilities of the IT Support Engineer (Shifts) will include:

Managing a variety of faulty calls from customers and internal technical divisions
Updating trouble ticket systems and customer documentation
Liaising with 3rd party suppliers
Escalating issues or complains to Line Manager
Visiting customer premises with 3rd party vendors as and when required for troubleshooting
Attending customer meetings regarding issues and projects
Working as part of the 24/365 maintenance rota
Creating reports on customer issues and projects
Providing technical support, as well as creating design and proposals for particular customers

IT Support Engineer (Shifts) - What we`re looking for:

Valid CCNP/CCNA, JNCIP, MSCE, VCP or equivalent certification is essential
Previous experience in a similar role with knowledge of maintenance and installation of network infrastructure, Server or Virtualization
Candidate must be happy to work both day and night shifts
Experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers
Strong customer service and communication skills
Flexible and adaptable working style

Please contact Rosie Checksfield for further information.

Phone : 0207 488 9922

Apply Now


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