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ITOC Support Engineer

Ref: 06880 | Permanent | London E | £30000 - £35000 per Annum

Our client, a global IT services provider is seeking IT Support Engineers to join its Docklands based office.
These are permanent roles, working Monday to Friday, 9am – 5.30pm.

As IT Support Engineer, you will support with a range of technical tasks, as well as helping to deliver new products and projects, in a timely and professional manner.

Amongst the responsibilities of the IT Support Engineer will be:
Managing mobile service alerts and fault calls from customers, as well as from internal divisions
Updating and maintaining the trouble ticket system
Notifying Line Managers of issues which require escalations
Liaising with 3rd party suppliers as needed
Attending customer meetings, as well as working on site when needed, to support issues, projects, or maintenance contract works

IT Support Engineer – what we`re looking for:
Solid experience within a similar role e.g. working as an IT Support Engineer
CCNP/CCNA, JNCIP, MCSE, MCSA, VCP or equivalent certification is ESSENTIAL
Proven track record of implementing and troubleshooting network or PC/server throughout OSI 7 layers
Strong verbal and written communication skills – proven customer service experience is essential
The ability to multi-task and manage time effectively

IT Support Engineer – what`s in it for you?
The chance to work for a global market leader, offering fantastic benefits

Please contact Rosie Checksfield for further information.

Phone : 0207 488 9922

Apply Now


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