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Ecommerce Fulfilment Manager

Ref: 05584 | Permanent | Cardiff | £50,000 per Annum


My Client is a leading fashion retailer who are seeking an experienced E- Fulfilment Centre Manager, reporting to Site Operations Manager. The role would be multi-site between 2 Distribution Centres.

The E Fulfilment Centre Manager would be focused on delivering exceptional service and customer satisfaction to our brand of fashion clothing, accessories and jewellery. The ideal candidate would have a proven track record in an E-fulfilment environment, with a strong focus on demonstrating ROI through monitoring and reporting of key KPI`s. An understanding of direct to customer networks would be an advantage.


The manager of ecommerce logistics is responsible for the day-to-day operations of the network. The manager:-

monitors the network to ensure operations are meeting defined service level agreements and implements corrective actions as needed.
Acts as a systems expert for fulfilment management systems.
Is the key partner for operations, customer care and merchandising in updating/changing system parameters to support sales strategies.
Key Performance Areas

Effectively manage the E-Commerce fulfilment team to appropriately support the daily operational goals.
A strong emphasis on team building and development
Systems knowledge, expert supporting direct fulfilment to customer.
Regularly review processes of the fulfilment of E-Commerce orders to improve productivity and maintain best in industry practices, with an aim to continuously improve.
Acts as key interface with Customer Service and Operations in identifying, mitigating and solving customer experience challenges and escalations
Key partner to fulfilment operations in managing performance of returns network
Responsible for key metrics determining health of multi-channel network
Responsible for reporting and analytics of multi-channel network
Responsible for daily planning of staff/ agency requirements and budget
Previous experience of managing a 3PL contractors and monitoring SLA`s.
A strong emphasis on P&L awareness
Provide weekly/monthly reports in a timely and accurate manner.
Requirements: Knowledge/Skills/Abilities

Experience in direct-to-customer network operations
Extensive knowledge and expertise in direct to customer fulfilment, ensuring customer services levels are maintained through the leveraging of multiple external partners.
Working knowledge of logistics finance and ability to identify, analyse and correct variances
A strong emphasis on commercial awareness In relation to negotiating 3rd party contracts
Ability to act independently to pro-actively drive process improvements
This position requires an extremely high sense of urgency and the ability to meet difficult seasonal peaks, workloads and deadlines.
If you think you are a personable and approachable individual, with the drive and will to succeed in a fast paced environment and enjoy interaction with people, please apply!

Please contact Samantha Whitham for further information.

Phone : 020 7488 9922

Apply Now


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