Connecting Talent to Opportunity

Back to jobs

1st Line Support

Ref: 05560 | Permanent | London | £20000 - £25000 per Annum

Our client, an international pharmaceutical company with offices in the heart of the City, is seeking a 1st Line Support technician to join their busy IT team on a permanent basis.

Providing 1st line desktop support to both office and field-based users within the UK and Europe, the 1st Line Support technician is responsible for ensuring that support requests are logged with the IT Helpdesk and resolved within SLA, as well as maintaining relationships with IT vendors, and updating the IT inventory.

1st Line Support – Responsibilities:

Handling all 1st line support requests received by email or phone
Configuring and troubleshooting laptops, VoIP phones and iOS/Android
Supporting with printers and video conferencing equipment
Assisting with upgrade and migration projects
Escalating 2nd and 3rd line issues to relevant teams or IT managers
Ensuring all IT and VC equipment is operational
Maintaining an up to date knowledge of operating systems
Providing IT inductions for new joiners and temporary set ups as needed
Monitoring the internal IT ticketing system

1st Line Support – What we`re looking for:

A minimum of a year`s experience in IT Helpdesk or 1st Line Support
A degree or diploma in an IT related subject
CompTIA A+, ITIL MCSA or equivalent
Experience in configuring and troubleshooting Windows, iOS, Android and VOIP devices
Exceptional communication skills
The ability to work effectively as part of a team and manage priorities to meet deadlines

1st Line Support – What`s in it for you?

The chance to work for a company highly regarded on a global scale
Competitive salary and benefits

Please contact Rosie Checksfield for further information.

Phone : 0207 488 9922

Apply Now


We can support word (.DOC / .DOCX), rich text documents (.RTF) and Text (.txt) and adobe files (.PDF) files. All file sizes must be 1MB or less.

We will use the information provided for the purposes of this application. We may contact you about any other vacancies that we feel may be suitable to you. Please enter your name in the box below to confirm that you understand this and that you have read our privacy statement which contains information about how we use personal information.

Job Search

Latest Technology & IT Jobs