Our client, a national organisation with offices based in West London, is seeking customer service advisors to join their team. This is an extremely busy and varied role, taking course bookings and answering queries for both corporate clients and individuals. You will take a large volume of inbound calls, as well as undertaking all related administrative tasks. You will process payment details, enter all relevant details onto in-house database systems, and may also be required to assist in collating management reports.

We are seeking candidates with previous experience within a customer services role, whether this has been over the telephone or in a face to face role. Excellent communication skills are essential, as is the ability to interact at all levels and adapt your approach to suit the individual in question. You will need to possess high levels of accuracy and attention to detail, as well as a process driven attitude to your work. The ability to work independently and prioritise your workload is essential. Proficiency in Microsoft Office is also required, in particular Word and Excel. You will need previous experience of collating reports and undertaking high levels of data entry.

Our client is a national recognised corporate organisation, with a large and varied client base, and a reputation for unrivalled standards of service.

A salary of between £16,000 and £20,000 per annum, plus the opportunity to enhance your already strong customer services skills within a prestigious institution.

EQUAL OPPORTUNITIES

May and Stephens Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.